In Sent notifications you see every email, SMS and WhatsApp message Green-Gps sent your customers (reminders, payment received and service suspended notices), the template tests, and whether each send went well or failed. Use it to confirm a customer got its reminder or to find out why it did not.
Open the My customers menu and choose Sent notifications.
Filters
- Date: by default, the last 30 days.
- Customer.
- Channel: Email, SMS or WhatsApp.
- Result: Sent or Failed.
The search box finds by recipient, customer name, subject and result reason.
Columns
- Date: date and time of the send.
- Channel.
- Recipient: the email or phone it was sent to.
- Customer: opens that customer's subscriptions.
- Subject: the email subject or the name of the WhatsApp template. Empty for SMS.
- Type: Reminder, Payment received, Service suspended or Test.
- Result: Sent in green or Failed in red. Hover over Failed to see the reason.
Why a send fails
| Reason | What it means |
|---|---|
| No email address, No phone number, No WhatsApp number | The customer has no email or phone for that channel. Fill it in on its record. |
| The customer unsubscribed from these emails | The customer used the link to stop receiving your emails. |
| Daily SMS limit reached | Your account already sent all the SMS it is allowed for today. |
| There is not enough balance in your account | Your account has no SMS balance (see SMS). |
| Please insert a valid phone number, Country not available for SMS messaging | The customer's number is not valid or its country is not available for SMS. |
| No WhatsApp template chosen for this message, WhatsApp Business is not configured in your account | The WhatsApp template of that message was not chosen, or WhatsApp Business is not set up (see WhatsApp templates). |
| The WhatsApp template has no name or language | Check the Meta template chosen in WhatsApp templates. |
| Other text | The error returned by the email server or by WhatsApp. |
A failed reminder is not retried. Once you fix the customer's information, it will get the next reminder.
Notifications of a customer or a subscription
Inside each customer and each subscription, the Notifications section shows the same sends for that customer or subscription only.
Requirements
- The View privilege on the Sent notifications page of the user groups. It is also needed to see the Notifications section of customers and subscriptions.
- Green-Gps keeps the result of each send, not the text of the message.
Related articles
Index
- Welcome to Green-Gps help
- Map
- Viewing a Device's Route History
- Device Control Panel
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- Setting Up a New Tracker
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- Delete Your Account
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- Developers
- Enable the API
- Rest API
- Authentication
- Devices API
- GET /api/devices
- GET /api/devices/{deviceId}
- GET /api/devices/{deviceId}/lastLocation
- POST /api/devices/{deviceId}/locations
- POST /api/devices/{deviceId}/alerts
- Groups API
- GET /api/groups
- POST /api/groups
- GET /api/groups/{groupId}
- PUT /api/groups/{groupId}
- PATCH /api/groups/{groupId}
- DELETE /api/groups/{groupId}
- Users API
- GET /api/users
- POST /api/users
- GET /api/users/countries
- GET /api/users/timeZones
- GET /api/users/{userId}
- PUT /api/users/{userId}
- PATCH /api/users/{userId}
- DELETE /api/users/{userId}
Last modification: 2026-10-01 08:16:09