In Green-Gps, the "Password Recovery " functionality allows users to reset their password in case it is forgotten. This guide will walk you through the steps necessary to regain access to your account securely and efficiently.
![](https://s.trackservers.net/r/Help/en/2800-password_recovery/image_1718311877767.gif)
Introduction
To access the password recovery option, follow these steps:
- Open your web browser and go to the main Green-Gps page.
- Click on the "Forgot your password? " link located below the login field.
- You will be redirected to the password recovery page.
Field Descriptions
- Email for login: Enter the email address associated with your Green-Gps account.
- I'm not a robot: Check the box to complete the reCAPTCHA, confirming you are not a robot.
Step-by-Step Instructions
-
Enter Email: In the "Email for login" field, enter the email address you used to register your Green-Gps account.
-
Complete reCAPTCHA: Check the "I'm not a robot" box. This may require you to complete a short visual challenge to verify your identity.
-
Click on Recover: Once you have entered your email address and completed the reCAPTCHA, click the "Recover" button.
-
Email Verification: Green-Gps will send an email to the provided address. Check your inbox (and spam folder, if necessary) for the password recovery email. This email will contain a 6-digit verification code.
-
Enter Verification Code: Once you receive the email, open the message and locate the 6-digit verification code. Enter this code on the Green-Gps page where requested to continue the password reset process.
-
Reset Password: After entering the verification code, you will be redirected to a page where you can enter a new password.
-
Enter New Password: Enter a new password in the provided fields and confirm the password by entering it again. Make sure your new password is secure and easy to remember.
-
Confirm Changes: Click the button to confirm the changes. You can now log in to your Green-Gps account using your new password.
Validations and Restrictions
- Registered Email: Ensure you enter the email address registered with your Green-Gps account. Otherwise, you will not receive the recovery email.
- Verification Code: The 6-digit code is valid for a limited time only. Make sure to enter it as soon as possible to continue with the reset process.
- Password Security: The new password must meet Green-Gps's security requirements, such as minimum length and a combination of letters, numbers, and special characters.
- Response Time: The password reset link in the email may have a limited validity period. Make sure to use it as soon as possible.
Frequently Asked Questions
What should I do if I do not receive the password recovery email?
- Check your spam or junk mail folder.
- Ensure the email address entered is correctly registered with your Green-Gps account.
- If you still do not receive the email, try repeating the process or contact Green-Gps support.
How can I ensure my new password is secure?
- Use a combination of uppercase and lowercase letters, numbers, and special characters.
- Avoid using common passwords or easily guessable personal information.
- Consider using a long and unique passphrase that only you know.
By following these steps, you can reset your password securely and quickly, ensuring your Green-Gps account remains accessible and protected.
- Welcome to Green-Gps help
- Map
- Viewing a Device's Route History
- Device Control Panel
- Detailed Device Information
- Buttons on the Map
- Details
- Trip Statistics
- Device Menu
- GeoFences
- Bulk Alert Editing
- Enable map notifications
- Mileage Calculation
- Atributes
- Devices
- Marker Icon
- Information
- Sensors
- Reassign Digital Sensors
- Commands
- Alerts
- Types
- Configuration
- Reminders
- Limits
- History
- Setting Up a New Tracker
- Solution for Identifier Already in Use by Another Account
- Device Issues
- Email alerts sending limits
- Reports
- New Report
- My Account
- Password Change
- Email Notifications
- Telegram Accounts
- Update Mobile Phone Number
- Primary Email
- Alternative Email
- Activate Two-Factor Authentication (2FA)
- Access Log
- Password Recovery
- Recover Username
- Delete Your Account
- Statistics
- Activity Summary
- Groups
- Users
- Share Access
- Developers
- Enable the API
- Rest API
- Authentication
- Devices API
- GET /api/devices
- GET /api/devices/{deviceId}
- GET /api/devices/{deviceId}/lastLocation
- POST /api/devices/{deviceId}/locations
- POST /api/devices/{deviceId}/alerts
- Groups API
- GET /api/groups
- POST /api/groups
- GET /api/groups/{groupId}
- PUT /api/groups/{groupId}
- PATCH /api/groups/{groupId}
- DELETE /api/groups/{groupId}
- Users API
- GET /api/users
- POST /api/users
- GET /api/users/countries
- GET /api/users/timeZones
- GET /api/users/{userId}
- PUT /api/users/{userId}
- PATCH /api/users/{userId}
- DELETE /api/users/{userId}